Privacy Policy for Flower Delivery Kingston Vale

Scope of This Privacy Policy

This Privacy Policy explains how Flower Delivery Kingston Vale collects, processes, uses, stores, and protects your personal information in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing Flower Delivery Kingston Vale orders from Kingston Vale and the surrounding districts. By using our services, you acknowledge and consent to the practices outlined below.

What Data We Collect

Flower Delivery Kingston Vale collects personal data necessary to fulfil your order and to improve your customer experience. The types of personal data we may collect include:

  • Identity Data: Name, title, and, where required, proof of age for certain products.
  • Contact Data: Delivery address, billing address, phone number, and postcode.
  • Order Data: Details of products ordered, delivery instructions, and recipient information (such as name, delivery address, and contact number).
  • Payment Data: Payment card details and transaction information (handled securely via our payment processor).
  • Communication Data: Records of email, postal, or telephone communications with us, including feedback or queries.
  • Technical Data: IP address, browser type, device identifiers, access times, and website usage statistics collected through cookies and similar technologies.

Lawful Basis for Processing Your Data

We process your personal data only when we have a valid legal basis under the GDPR. The lawful bases upon which we rely may include:

  • Contractual Necessity: Processing your data is required to fulfil our contractual obligations, including processing orders, delivering products, and managing payments.
  • Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services, maintaining records for customer relationship management, and protecting against fraud, provided your rights and freedoms are not overridden.
  • Legal Obligations: We may process data as required by law, such as retaining certain records for tax or regulatory reasons.
  • Consent: Where required, we will seek your consent to process certain personal data (such as for marketing communications). You may withdraw your consent at any time.

How We Use Your Data

Your personal data is used only for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible reason. We use your information to:

  • Process and deliver flower orders to you or your designated recipients
  • Communicate with you regarding your order, any queries, or feedback
  • Handle payments and prevent fraudulent transactions
  • Send occasional service updates, order confirmations, and delivery status notifications
  • Conduct analysis to enhance our customer service and website experience
  • Comply with legal and regulatory requirements

Who Processes Your Data (Processors & Third Parties)

We take your privacy seriously and only share your data when necessary. Your personal data may be disclosed to:

  • Payment Processors: Secure third-party payment services handle your transaction and payment card details. We do not retain or have access to your full payment card information.
  • Delivery Partners: Trusted couriers may receive the recipient’s name, address, and contact details to ensure orders are delivered promptly and as scheduled.
  • IT Service Providers: Third parties providing IT support, website hosting, data analytics, or other business services may process data solely on our behalf and under strict confidentiality agreements.
  • Legal or Regulatory Authorities: Where required by law, we may provide your data to authorities or agencies.

We do not sell or rent your personal data to third parties. Processors are only permitted to use your data for specified purposes in accordance with our instructions.

Retention of Your Personal Data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. The duration for which we keep your information depends on the reason for its collection:

  • Order and transaction records: Retained for up to 7 years to comply with UK accounting and tax regulations.
  • Customer account information: Retained while your account remains active or until you request deletion.
  • Marketing data: Retained until you unsubscribe or withdraw consent.

We regularly review our data retention practices to ensure personal data is not kept longer than necessary.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure a smooth user experience and to understand how visitors interact with our services. Cookies collect technical and usage data, which may include your IP address and browsing behaviour. Where required, you will be asked for consent to place certain categories of cookies.

Your Rights Under GDPR

Under the GDPR, you have a range of rights regarding your personal data. These include the right to:

  • Access your personal data and receive a copy of the information we hold about you
  • Rectify incorrect or incomplete data
  • Request the erasure (deletion) of your personal data, subject to our legal obligations
  • Restrict or object to the processing of your personal data in certain circumstances
  • Withdraw your consent where processing is based on consent
  • Receive your data in a portable format and transmit it to another controller (data portability)
  • Lodge a complaint with a supervisory authority if you believe your rights have been infringed

To exercise your rights or to find out more about how we protect your data, please contact us using the contact methods provided on our website.

Data Security

We are committed to protecting your personal data. We implement appropriate technical and organisational measures to guard against unauthorised access, loss, alteration, or disclosure of your information. This includes secure payment processing, regular staff training, restricted access to personal data, and regular security reviews of our IT systems.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy occasionally to reflect changes to our practices, legal or regulatory requirements. The most recent version will always be published on our website. Please check back regularly to stay informed.

Contact and Further Information

If you have any questions about our privacy practices or how your data is handled by Flower Delivery Kingston Vale, please refer to the contact information provided on our website. We are committed to resolving any concerns and protecting your privacy.