Returns, Refunds and Complaints Policy for Flower Delivery Kingston Vale
Our Fresh Flowers Guarantee in Kingston Vale
At Flower Delivery Kingston Vale, we know how important it is for your flowers to arrive at their freshest and most beautiful. As a trusted local Kingston Vale florist serving households and businesses nearby, we are dedicated to delivering only the highest-quality, freshest blooms possible. We stand behind our fresh flowers guarantee—every bouquet you receive should arrive vibrant and flourish for days to come.
Damaged-On-Arrival (DOA) Policy
We take great care in packaging and transporting your flowers to ensure they reach you in excellent condition. However, if your arrangements are damaged upon arrival, please notify us as soon as possible—preferably within 24 hours of delivery. Kindly provide clear photos of the received flowers and packaging to help us resolve your issue quickly. We are committed to making things right and will promptly offer you a suitable solution.
Freshness Window
Our promise is that your flowers will maintain their freshness for a minimum window of five days from the time of delivery, provided they are cared for according to our easy care instructions. If you find your flowers do not stay fresh within this period, please get in touch so we can assess the situation. Proving our dedication to quality, we continuously monitor all arrangements to ensure customers in Kingston Vale enjoy long-lasting beauty from every bouquet.
Refunds and Replacement Options
Should your flowers arrive in unsatisfactory condition or fail to meet our freshness guarantee, you have options:
- Replacement: We are happy to replace your bouquet with a fresh arrangement delivered at the earliest possible opportunity.
- Refund: If you prefer, we can process a refund for the affected items. Refunds will be issued using your original method of payment and can take a few business days to appear, depending on your bank or payment provider.
Please note that claims must be submitted within the first 48 hours of receipt and accompanied by photographic evidence to allow swift processing. For exceptional service and peace of mind, these policies apply only to orders fulfilled directly by Flower Delivery Kingston Vale for deliveries within the local Kingston Vale area.
How to Make a Complaint
Your satisfaction is our top priority, and we value open communication. If you have any concerns about your order, the delivery experience, or our service in general, we encourage you to contact our customer care team. Please include your order details and as much information as possible, along with any relevant photographs. Our team reviews every complaint carefully and strives to respond within one working day, offering a solution that reflects our dedication to service excellence.
Trusted Local Florist Commitment
For years, Flower Delivery Kingston Vale has proudly served the local community, providing beautiful fresh flowers for all occasions. Our goal is to build trust with every bouquet and create joy with every delivery. We are always here to help and promise unwavering dedication to the highest standards of quality and customer care, right here in Kingston Vale.
