Terms & Conditions for Online Flower Delivery in Kingston Vale

Introduction

Welcome to our Terms & Conditions for online flower delivery in Kingston Vale. These terms govern your use of our website and the ordering of flower deliveries throughout Kingston Vale and its neighbouring areas. Please read them carefully before placing an order. By submitting an order on our website, you indicate your acceptance of these terms and agree to be legally bound by them.

Definitions

For the purposes of these Terms & Conditions:

  • "We", "us" and "our" refers to the flower delivery service provider in Kingston Vale.
  • "You" and "your" means the customer placing orders through our website for delivery in Kingston Vale and surrounding areas.
  • "Products" refer to the flowers, bouquets, plants, and related items offered for sale on our website.
  • "Website" refers to our flower delivery portal specifically serving Kingston Vale and its surrounding areas.

Order Process

Our objective is to provide a seamless and enjoyable purchasing process for online flower delivery in Kingston Vale. To place an order, follow these steps:

  1. Visit our website and browse the available flower products and arrangements for Kingston Vale delivery.
  2. Select the desired flower products, choose delivery options, and add them to your online basket.
  3. Proceed to the checkout, providing accurate recipient details—including address and contact information within Kingston Vale or the surrounding area.
  4. Review your order summary, confirm your selection, and agree to these Terms & Conditions.
  5. Complete payment via the accepted payment methods outlined below.
  6. Once your order is submitted, you will receive an order confirmation on the website and/or via SMS. Please check your order confirmation for accuracy and notify us of any errors promptly.

Please double-check all delivery addresses and recipient information. Orders with incomplete or inaccurate details may result in delayed or failed deliveries. We cannot be held responsible for deliveries that are not completed due to incorrect details supplied by you.

Product Availability and Substitutions

We strive to keep our online flower catalogue up to date and to ensure all products displayed are available for delivery in Kingston Vale. However, flowers are seasonal and subject to availability. In rare cases where specific flowers or arrangements are unavailable, we reserve the right to substitute with flowers of equal or greater value and similar style, ensuring the overall aesthetic is maintained. We will make every effort to contact you prior to making substitutions, but reserve the right to do so if necessary to fulfil your order.

Payments

We accept online payment using secure payment gateways, including major credit and debit cards accepted in the UK. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment is received and confirmed. All prices listed on our website are inclusive of VAT where applicable, but exclusive of delivery charges unless stated otherwise. Delivery fees for Kingston Vale and surrounding areas are calculated and displayed before the order is finalised.

We do not store or have access to your payment card details; all transactions are securely processed by trusted third-party payment providers. If payment is not received, or is declined by your card provider, the order will not be accepted or fulfilled. It is your responsibility to ensure sufficient funds for payment at the time of purchase.

Order Amendments and Cancellations

We understand that sometimes you may need to amend or cancel your flower delivery order. Please read our cancellation policy carefully:

  • Order amendments or cancellations may be made free of charge up to 24 hours before the scheduled delivery date. To request a cancellation or amendment, you must notify us in writing using our website contact form.
  • Once an order has entered preparation or has been dispatched for delivery, it cannot be amended or cancelled, and no refund will be given.
  • If you wish to cancel an order less than 24 hours before your scheduled Kingston Vale delivery, we reserve the right to withhold up to 100% of the payment to cover the costs of flowers and services already provided.
  • In the unlikely event that we must cancel your order (for example, due to unforeseen circumstances or inability to contact you regarding a substitution), you will receive a full refund.

Delivery Policy

We offer delivery of our flower arrangements throughout Kingston Vale and the neighboring areas. We aim to deliver on the date you specify during your order, but at busy times such as Valentine’s Day, Mother’s Day, or due to adverse weather, delays may occur. Where possible, we will inform you of any expected delays via the contact information provided.

If no one is available to receive the delivery at the specified address in Kingston Vale, our driver will attempt to leave the flowers with a neighbor or in a safe location (at their discretion). A delivery note will be left to inform the recipient of the attempted delivery and the location of the flowers. In some cases, we may contact you to arrange re-delivery at an additional cost.

Deliveries are considered completed if handed to the recipient, left with a neighbor, or left in a designated safe place as per your instructions or our driver’s discretion. We accept no liability for flowers left in such locations as a result of incorrect or incomplete address details or where instructions have been followed.

Returns, Refunds, and Claims

We take great pride in the quality and condition of our flowers. If you are not satisfied with your flower delivery in Kingston Vale, please contact us within 24 hours of delivery outlining your concerns and providing photographic evidence where possible.

  • We will review your claim and may offer a replacement, refund, or other remedy on a case-by-case basis.
  • No claims will be accepted for issues reported more than 48 hours after delivery or for flowers that have not been cared for as per our care instructions.
  • Due to the perishable nature of flowers, returns are not generally possible unless expressly agreed by us.

Customer Responsibilities

You are responsible for ensuring that all information supplied to us is accurate and complete, including recipient name, delivery address, postcode, and contact details. You must ensure that the recipient is available to accept delivery on the date specified. You must not use our website or services for any unlawful or unauthorised purpose.

Liability and Limitation

Our liability for any loss, damage, or claims arising from your online flower delivery order in Kingston Vale is strictly limited to the price paid for the product and delivery. We are not liable for indirect or consequential losses, including but not limited to missed events or occasions, if delivery is made outside the requested timeframe due to circumstances beyond our control.

We cannot accept liability for failure to perform, or delay in performing, any of our obligations where such failure or delay is caused by factors outside our reasonable control, including but not limited to adverse weather conditions, traffic congestion, road closures, acts of God, or unavailability of specific flowers.

Intellectual Property

All content on our website, including photographs, descriptions, and branding, is protected by applicable intellectual property laws. It may not be reproduced or used for any purpose other than personal reference without our prior written consent.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Your continued use of our website and services after amendments indicates your acceptance of the new Terms & Conditions. It is your responsibility to review this page regularly before placing an order.

Governing Law

These Terms & Conditions and any disputes arising from your use of our website or services, including online flower delivery in Kingston Vale and surrounding areas, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes relating to these Terms & Conditions.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections shall continue in full force and effect. No waiver of any term or right by us shall be deemed a further or continuing waiver of such term or any other term.

Application of These Terms

These Terms & Conditions apply to all customers placing orders for flower delivery throughout Kingston Vale and all neighbouring areas we serve. By proceeding with an order, you acknowledge that you have read, understood, and agreed to abide by these policies and procedures.

Contact Information

If you have any queries about these Terms & Conditions or require further clarification, please use the contact form available on our website. We strive to respond to all enquiries promptly and to resolve any concerns fairly and efficiently.

Thank you for choosing our online flower delivery service for Kingston Vale and surrounding areas. We look forward to serving your floral needs with dedication and care.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston Vale.

For assistance with orders, returns or account queries, please fill out the Contact Us form.